HMR At Home® - 10% Off
HMR® Shakes and Soup
HMR® Entrees
HMR® Multigrain Cereal
HMR BeneFit® Bars
HMR At Home® Diet Kits
Materials
Success Stories
Powdered Peanut Butter

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TERMS AND CONDITIONS - MEMBERSHIP AND PARTICIPATION IN HMR AT HOME®

Welcome to HMR at Home!
We are very pleased that you are interested in becoming a new member or perhaps you are already a current member and want to review the terms of membership. Below are the terms and conditions for membership in the HMR at Home® program.

As an HMR at Home member, you will receive all of the following benefits:
  • 10% discount on your first order of the HMR Healthy Solutions Quick Start™ Kit
  • 10% discount on each future HMR at Home reorder (provided the minimum order requirements are met)
  • 10% discount on any additional orders placed with an HMR at Home order
  • 10% discount on any non-HMR at Home orders placed between scheduled HMR at Home orders (free shipping on these orders limited to orders of $200.00 or more)
  • Automatic delivery of your HMR at Home reorder every two weeks
  • Step-by-step weight-loss materials with first order
  • Free "Quick Start™" call with an HMR weight management consultant following first order to help you get the strongest start possible (optional)
  • Free unlimited calls for diet support (Monday, Wednesday, Friday 9:00 a.m.-5:00 p.m. or Tuesday, Thursday 12:00 p.m.-8:00 p.m.. We can help you with any non-medical, diet-related questions at any point during your participation in HMR at Home.
  • Free shipping on all regulary scheduled HMR at Home orders and reorders

    Each HMR at Home order requires a minimum order of HMR weight-loss foods.

    You authorize us to bill you through a valid credit card and will provide us with all necessary credit card information.
  • We will store your credit card information in a secure way and atuomatically bill your credit card as each order is processed.
  • Within five days of order processing and billing, you will receive an email notification of your next scheduled HMR at Home reorder.
  • You must keep your credit card and other registration information up-to-date. You can do this by calling (419)407-3990 to make changes to your account.

    Members may change future HMR at Home reorders of weight-loss foods or cancel auto delivery at any time. To change your order or cancel, call (419) 407-3990. We cannot change or cancel orders after processing is complete.

    By choosing "yes" to HMR at Home, you agree to these terms and conditions. If you have any questions about the terms and conditions, or have any concerns about your credit card or other personally identifiable information, call (419)407-3990 for furthur assistance.


    SHIPPING POLICY

    Don't allow shipping to affect your diet, place your order early.
    To make sure you don't run out of food and interrupt your weight-loss momentum, order far enough in advance to account for shipping time. Our shipping time estimates are based on UPS delivery guidelines. While we make every attempt to get your meals to you as quickly as possible, we cannot guarantee delivery time.

    Mercy Weight Management Center processes orders Monday through Friday (“business days”). Orders submitted after 2 p.m. (ET) are considered for processing on the following business day.

    Available Shipping Options
    2 shipping options are available and can be selected during the checkout process:
    Standard shipping (allow 3-10 business days for delivery)
    Rush (Second Day Air) shipping (allow 4 business days for delivery – 1-2 days for processing plus 2 full business days to ship and arrive)

    Orders are shipped via UPS or Federal Express Ground and must include a complete street address since UPS/Federal Express Ground do not deliver to post office boxes. Additional shipping charges apply to orders shipped outside the continental U.S., and we are not able to ship to international addresses.

    Holiday Shipping Schedule
    To ensure timely delivery, please place your order one week prior to any national holiday. Orders will not be shipped on certain holidays (see holiday listing below):
    New Years Day
    Presidents Day
    Good Friday
    Memorial Day
    Independence Day
    Labor Day
    Thanksgiving Day
    Day after Thanksgiving
    Christmas Day


    Standard Shipping (within the Continental U.S.)
    Order Value Shipping Charge
    Up to $199.99 - $9.95
    $200.00 and over - Free


    Rush (Second Day Air) and Shipping Outside the Continental U.S.
    Order Value Shipping Charge
    Up to $150.00 - $25.00
    $150.01-$299.99 - $35.00
    $300.00-$499.99 - $50.00
    $500 and over - $100.00


    *Allow 3-5 business days for shipping to Alaska, Hawaii and Puerto Rico.
    *Allow 7-14 business days for delivery to Virgin Islands, U.S. territories and APO/FPO

    *Note: Second Day Air rush shipping may require a signature at the delivery location and, in many cases, UPS will not leave the package at the door if no one is available for signature.

    PICK-UP POLICY

    If you are located in the Toledo area (Northwest Ohio), you may pick up your order in person at:
    Mercy Weight Management Center
    5012 Talmadge Rd Suite 200
    Toledo, OH 43623


    RETURN POLICY

    In general, Mercy Weight Management Center cannot accept returned meal replacement products. However, if an error occurs in your order (and you receive items you did not order), Mercy Weight Management Center will exchange the incorrect items for the correct items – FREE of charge. Please contact Mercy Weight Management Center at (419) 407-3990 or www.mercyweightloss.org for more information.

    PRIVACY STATEMENT

    MercyWeightLoss.org Privacy Statement
    This mercyweightloss.org Privacy Statement describes the information gathering and dissemination practices for the mercyweightloss.org website. Please read this Statement carefully. This Statement may change from time to time without notice, so please check back regularly.

    Personal Information collected by the MercyWeightLoss.org Website
    The mercyweightloss.org website does not collect or disclose information that identifies or can be used to identify you personally.

    The following is information about specific areas where we may ask you for personal information:

    · Email and Other Services
    · Cookies
    · What mercyweightloss.org Does With Your Personal Information
    · Mailing Lists
    · Links to Other Websites
    · Contests
    · Contacting the Web Site


    E-mail and Other Services
    When you register for our e-mail services, you will need to provide us with your name and e-mail address. All personal information collected will follow the guidelines of the Notice of Privacy Practices.

    Cookies
    Cookies are small text files written by our Internet server to your hard drive. These cookies help remind us who you are each time you log onto the mercyweightloss.org website. You can choose not to accept these cookies and still view the publicly accessible content. The help information in your browser software should provide you with instruction on how to disable cookies.

    What We Do With Your Personal Information
    The mercyweightloss.org website will collect non-personal information for aggregate study so that we may assess the effectiveness of particular sections, pages and features of our website. We may use data obtained from cookies to tailor your experience at the mercyweightloss.org website, showing you content and advertising that we think you might be interested in.

    Disclosure of Personally Identifiable Information
    Mercyweightloss.org will not disclose information that identifies or can be used to identify you personally (name, address, names of relatives, birth date, telephone numbers, fax numbers, email addresses, social security numbers, medical record numbers, health plan beneficiary numbers), to any third party, without your consent, except when required to do so by law, such as to law enforcement, in emergencies, to coroners or medical examiners, to judicial or administrative proceedings, for required health oversight activities, or for public health activities. Patient authorization is not required for treatment, payment, or healthcare operations.

    Mailing list
    The mercyweightloss.org website offers a variety of features delivered by e-mail. Only Mercy Weight loss has access to these e-mail lists; they are not shared with anyone else. You can remove from any lists you have registered for by using the opt-out process.

    Links to Other Websites
    The mercyweightloss.org website contains links to other websites. We are not responsible for the privacy practices or the content of other websites.

    Contests
    We run contests on the mercyweightloss.org website in which we ask visitors for contact information (like their e-mail address, demographic information, zip code, age). Users can choose to receive follow-up contacts from these surveys. At any time, users may opt-out of receiving future mailings.

    Contacting this Website
    If you have any questions about this privacy statement, the practices of the mercyweightloss.org website, or your dealings with the mercyweightloss.org website, you can email us at: mercy_wgtmgmt@mhsnr.org. In order to use the mercyweightloss.org website’s “Contact Us” e-mail form to request additional information, you will need to provide us with your name and e-mail address. We will retain your information for a brief period of time so that we may adequately respond to your request for more information. Your name and e-mail address will not be provided to any third parties. We also track the number of requests we have received for particular kinds of information via the Contact Us feature, which guides us in determining additional information we may want to make directly available on out website in the future.

    DISCLAIMER

    The mercyweightloss.org website is owned and operated by Catholic Healthcare Partners. www.mercyweightloss.org allows users to access health related information that is provided by us and third party content suppliers. The information provided on the mercyweightloss.org website is for general informational purposes only. None of the information provided on the mercyweightloss.org website constitutes, directly or indirectly, the practice of medicine, the dispensing of medical services, a professional diagnosis or a treatment plan. The information on the mercyweightloss.org website should not be considered complete nor should it be relied on to suggest a course of treatment for a particular individual. You should not rely on information provided on the mercyweightloss.org website as a substitute for personal medical attention, diagnosis or hands-on treatment. You should never disregard medical advice or delay in seeking it because of something you have read on the mercyweightloss.org website. If you have any health care related concerns, please call or see your physician or other qualified health care provider. Never discontinue treatment or medication without first consulting your physician, clinicians or therapists. Mercy Weight Loss does not make any representations or warranties as to the opinions or other service data you may access, download or use as a result of the use of this Site. Nor does Mercy Weight Loss make any warranty that the content contained on the site satisfies government regulations requiring disclosure of information on prescription drug products.

    Other disclaimers you should review.

    · Disclaimer: General
    · Disclaimer: Assumption of Risk; Waiver
    · Disclaimer: Indemnification
    · Disclaimer: External Links
    · Disclaimer: Public Areas
    · Disclaimer: Catholic Healthcare Partners Participants
    · Disclaimer: Advertising and Shopping
    · Disclaimer: Technology


    Go to Terms of Use

    Disclaimer - General
    The mercyweightloss.org website is provided "as is" and without warranty, express or implied. All warranties with regard to the accuracy, reliability, timeliness, usefulness or completeness of the information contained on the mercyweightloss.org website are expressly disclaimed. All implied warranties of merchantability and fitness for a particular use are hereby excluded.

    Assumption of Risk; Waiver
    Your use of the mercyweightloss.org website is solely at your own risk. Neither Mercy Weight Loss nor any entity or individual with which Mercy Weight Loss contracts in connection with the operation of the mercyweightloss.org website ("contractor") shall be liable or responsible to any person or entity for any loss or damage, including special, incidental, consequential, punitive or indirect damages, caused, or to have been caused (including, but not limited to, liability arising out of contract, negligence, strict liability, tort, patent or copyright infringement) directly or indirectly by or from the information or ideas contained, suggested, or referenced on the mercyweightloss.org website or for any errors, misstatements, inaccuracies or omissions in the information or ideas contained on the mercyweightloss.org website or any delays or interruptions in the use of the mercyweightloss.org website. You hereby release and forever waive any and all claims you may have against Mercy Weight Loss, its contractors and any of their respective officers, directors, employees and agents, if any, for losses or damages you sustain in connection with your use of the mercyweightloss.org website, even if you have advised Mercy Weight Loss or any contractor of the possibility of such damages. Notwithstanding the foregoing, the total liability of Mercy Weight Loss, its contractors, their respective officers, directors, and agents, if any, for losses or damages shall not exceed the amount, if any, paid by you for the particular information or service provided. Use of the mercyweightloss.org website constitutes and acceptance of these provisions.

    Disclaimer - Indemnification
    You agree to indemnify and hold harmless Mercy Weight Loss, its contractors, and their respective officers, directors, employees, agents, information providers and suppliers from and against any claims, lawsuits, proceedings, costs, attorney's fees, damages or other losses resulting from your use of the mercyweightloss.org website.

    Disclaimer - External links
    The mercyweightloss.org website contains links to third party websites. These links are provided solely as a convenience to you and not as an endorsement of the content on such third-party websites. We are not responsible for the content of linked third-party sites and do not make any representations, warranties or covenants regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk. Your use of third-party websites is subject to the terms and conditions of use for such sites.

    Disclaimer - Public Areas
    You should be aware that when you voluntarily disclose personally identifiable information (for example, user name, e-mail address) on the bulletin boards, chat areas and other interactive areas (collectively, "Public Areas") of the mercyweightloss.org website, that information, along with any substantive information disclosed in your communication, can be collected, correlated and used by other users and third parties and may result in unsolicited messages from other users or third parties. Such activities are beyond our control. We make no representations, covenants or warranties about the discoverability of your identity by methods beyond our control. If you use a Public Area, you are solely responsible for your own communications and the consequences of posting those communications.

    Catholic Healthcare Partners Participants
    Employees and other individuals affiliated with Catholic Healthcare Partners ("Mercy Weight Loss") participating in the Interactive Services of the mercyweightloss.org website, and/or contributing content to the mercyweightloss.org website, do so as individuals and not in any official capacity. Their opinions and expressions do not represent the opinions, expressions or official position of the mercyweightloss.org website, Mercy Weight Loss or any of Mercy Weight Loss's subsidiaries unless expressly stated.

    Disclaimer - Advertising and Shopping
    The mercyweightloss.org website provides links to a variety of commercial websites offering products and services. The advertising is not a source of funding for mercyweightloss.org. We assume no responsibility for the appropriateness, fitness or reliability of the products or services offered for sale on such websites. You enter into any transactions with these companies at your own risk, under the terms and conditions of each website. We make no representations, warranties or covenants about these companies, products or services.

    Disclaimer - Technology
    We take reasonable steps to protect teh Mercy Weight Loss website, but cannot and do not guarantee or warrant that files available for downloading from the mercyweightloss.org website will be free of infection, viruses, worms, Trojan Horses or other codes that manifest contaminating or destructive properties. We do not warrant against human and machine errors, omissions, delays, interruptions or losses, including loss of data.



    Terms of Use
    Please read these conditions carefully before using this site. Mercyweightloss.org provides complimentary Internet-based communications and information services to the consumer. By using this site, you acknowledge your agreement to these terms and conditions. Please read this information carefully. If you do not agree to all of the terms and conditions of this agreement, do not use this site. Mercyweightloss.org may periodically update these terms and conditions. Please periodically review because your continued use of this site will mean you accept those changes.

    · How You May Use Our Materials
    · How You May Use Our Marks
    · Use of Interactive Areas
    · Jurisdiction
    · Complete Agreement


    How You May Use Our Materials
    The content of this site is protected by copyright under both United States and foreign laws. You may download, use, and copy the materials found on Mercy Weight Loss Sites for your personal, noncommercial use only, provided that all copies that you make of the material must retain any copyright, trademark or other proprietary notice located on the site, which pertain to the material being copied. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent or other intellectual property right in the material or the products, services, processes or technology described therein. All such rights are retained by Mercy Weight Loss, its subsidiaries, and/or any third party owner of such rights. You may not create framed links to Mercy Weight Loss websites without express written permission from Mercy Weight Loss.

    You may not sell or modify the content or reproduce, display, publicly perform, distribute or otherwise use the content in any way for any public or commercial purpose. The use of the content on any other web site or in a networked computer environment for any purpose is prohibited. None of the content, including any software, may be reversed engineered, disassembled, decompiled, reproduced, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of Mercy Weight Loss, except as expressly set forth above.

    How You May Use Our Marks
    The Mercy Weight Loss names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Mercy Weight Loss, or its subsidiaries or affiliates (collectively "CHP"). You are not authorized to use any Mercy Weight Loss name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of Mercy Weight Loss. Requests for authorization should be made to Mercy Weight Loss's Trademark Manager.

    Use Of Interactive Areas
    Mercy Weight Loss may from time to time place bulletin boards on the site, which are solely to enable communication between site visitors. Mercy Weight Loss may also from time to time place e-mail inks on the site, which are solely to enable site visitors to communicate by e-mail with Mercy Weight Loss. If you use a public area, you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in the interactive areas. In cases where you feel threatened or believe someone else is in danger, you should contact your local law enforcement agency immediately. If you think you may have a medical emergency, call your doctor or 911 immediately.

    Although Mercy Weight Loss may from time-to-time monitor or review discussions, postings, transmissions, bulletin boards and the like on the site, Mercy Weight Loss does not do so actively or regularly, and is under no obligation to do so and assumes no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity or inaccuracy contained in any such communication.

    Any communication that you post on the Site (apart from your personal profile) is considered to be non-confidential. Do not send or post anything that you deem confidential or proprietary. Any feedback, data, answers, questions, comments, suggestions, ideas, or the like which you send to us may be used by Mercy Weight Loss or its affiliates for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Mercy Weight Loss is free to use, without any compensation to you, any ideas, concepts, know-how or techniques contained in any communication you send to the site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products and/or services using such information. By uploading or transmitting information you grant to Mercy Weight Loss a royalty-free, perpetual, irrevocable, world-wide, non-exclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media or technology whether now known or hereafter developed, and to sub-license such rights through multiple tiers of sub-licenses. Additionally, Mercy Weight Loss has the right to use any questions, comments, or other information submitted by users in books, articles, commentaries, and research or in similar ways, without the consent of the user. You warrant that any communications you upload or transmit to this Site do not infringe any patent, trademark, trade secret, copyright or other proprietary rights of any party.

    In consideration of being allowed to use the interactive areas, you agree that you shall refrain from the following prohibited conduct and that such conduct shall constitute a material breach of the terms and conditions of use. You are prohibited from posting or transmitting slanderous, unlawful, threatening, defamatory, libelous, obscene, pornographic, profane, fictitious, licentious, lewd, violent, hateful, abusive, insulting, harassing or threatening material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability or otherwise violate any local, state, federal or foreign law. You are prohibited from any form of direct or indirect personal attack or harassment. You are prohibited from posting any material that infringes on the intellectual property rights of others or on the privacy or publicity rights of others. You are prohibited from posting advertisements or solicitations of business. You are prohibited from impersonating other people, posting chain letters or pyramid schemes, "spamming" (sending a message more than once), posting or transmitting charity requests or petitions for signatures, and sending unsolicited mass e-mailings to other users. You are prohibited from posting any information, which contains any virus, worm, Trojan horse or other code which is contaminating or destructive to the files or programs of Mercy Weight Loss or any of its users or any other parties.

    Mercy Weight Loss reserves the right to but is not obligated to record, monitor, investigate, edit, disclose, delete or remove any content from the Site for any reason, and/or eject any user from all or a portion of the Site for not adhering to these terms of use. Mercy Weight Loss reserves the right to terminate any user's access to any or all areas upon the user's breach of these terms of use. Mercy Weight Loss does not screen communications in advance and is not responsible for screening or monitoring material posted by members or any other person or entity.

    Jurisdiction
    The Mercy Weight Loss Web Sites are operated from a site in the State of Ohio United States of America. We make no representation that materials found at our sites are appropriate or available for use in other locations. If you access our sites from other locations, you are responsible for compliance with local laws. For further information on intellectual property matters, contact Mercy Weight Loss's Office of General Counsel. These legal notices are governed by the substantive laws of the State of Ohio. You expressly agree that sole and exclusive jurisdiction for any claim involving Mercy Weight Loss, its officers, directors, employees, agents, Licensors and Suppliers, contributors and editors, or any related affiliate, shall be in the appropriate state or federal court located in the State of Ohio.

    Complete Agreement
    Except as expressly provided in a particular legal notice on the site, these terms and conditions, and any amendments thereof, constitute the entire agreement between you and Mercy Weight Loss with respect to the use of the site, including but not limited to, any software and content. If any provision of these legal notices is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these legal notices, which shall remain in full force and effect. No waiver of any of the legal notices shall be deemed a waiver of any other legal notice.

    Notice of Privacy Practices
    Please see brochure.